Privacy Policy

Oak Living Pty Ltd, ABN 69 617 553 876 ("Oak Living", "we", "us" or "our") respects your privacy. This policy explains how we collect, use, store and share your personal information, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What personal information we collect

We only collect the information we need to talk with you about your home, design and build it, and look after you afterwards. This may include:

• your name, email address, phone number and postal address
• details about your block or property, such as its address, title, planning overlays and site conditions
• information about your plans, brief, preferences and budget
• information needed to prepare estimates, tenders, contracts and finance or insurance paperwork
• records of our conversations, emails and meetings with you
• payment and invoicing details
• if you apply for a job with us, your resume and the details you include in your application

We don't ask for sensitive information (such as health information) unless it's genuinely needed, for example to make your home more accessible, and only with your consent.

2. How we collect it

We collect personal information directly from you, including when you:

• fill in an enquiry form on our website
• call, email or message us, or contact us through social media
• visit our office or display home, or meet with our team
• sign a contract or make selections with us
• apply for a role with us

Sometimes we collect information from other people involved in your build, such as your architect, designer, surveyor, engineer, finance broker, lender, council or other authorities. We only do this where it's needed for your project.

3. Why we collect it

We use your personal information to:

• respond to your enquiry and talk you through your options
• investigate your site and prepare designs, estimates and tenders
• manage planning, permits, compliance and approvals
• deliver your build, including working with our trades, suppliers and inspectors
• keep you updated throughout your build
• provide maintenance, warranty and after-handover support
• manage payments, accounts and our legal and regulatory obligations
• improve our website, services and client experience
• send you news or updates from Oak, if you've agreed to receive them

We won't use your information for anything unrelated to these purposes without your consent, unless the law requires or allows it.

4. Who we share it with

We only share your personal information where it's needed to deliver your home or run our business. This may include:

• our trades, suppliers, designers, engineers, surveyors and building inspectors
• councils, building surveyors and other authorities for permits and approvals
• your lender, finance broker or insurer, where you've asked us to
• our professional advisers, such as accountants, lawyers and insurers
• service providers who help us run our business, such as IT, cloud storage, email and website hosting providers

We expect everyone we share information with to keep it confidential and use it only for the purpose we provided it. We do not sell your personal information.

Some of our service providers (for example, cloud software and email providers) may store information on servers outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with Australian privacy law.

5. Marketing

If you've agreed to hear from us, we may send you updates about Oak, our homes or events. You can opt out at any time by using the unsubscribe link in any email or by contacting us.

6. Our website, cookies and analytics

When you visit our website, we and our service providers may collect information such as your IP address, browser type, the pages you visit and how you arrived at our site. We use cookies and analytics tools (such as Google Analytics) to understand how people use our website and to improve it. We may also use advertising tools (such as Meta and Google) to show relevant ads to people who have visited our site.

This information generally doesn't identify you personally. You can set your browser to refuse cookies, although some parts of the site may not work as intended.

Our website may link to other websites, such as our social media pages or supplier sites. We're not responsible for the privacy practices of those websites.

7. How we store and protect it

We store personal information in secure electronic systems and, where needed, in hard copy at our office. We take reasonable steps to protect it from misuse, loss, and unauthorised access, change or disclosure. When we no longer need your information, and aren't required by law to keep it (for example, building and warranty records), we securely destroy or de-identify it.

If a data breach is likely to cause you serious harm, we'll let you know and notify the Office of the Australian Information Commissioner (OAIC) as required by law.

8. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it's wrong, out of date or incomplete. Just contact us using the details below. We'll respond within a reasonable time, usually within 30 days. If we can't give you access, we'll explain why.

9. Questions and complaints

If you have a question about this policy, or think we've mishandled your personal information, please contact us first so we can put it right:

We'll look into it and get back to you within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated.